Customer Support Center
NITAACsupport@nih.gov1.888.773.6542
Submit requirements in 10 minutes or less.
If your requirements package is complete, upload it in less than 10 minutes using our easy ordering system. We’ll review your statement of work (SOW) for scope and return it with recommendations within 24 hours. Try us out by clicking the button at the top right and see how quick and easy it is to compete, manage and award task orders. Or, call and we’ll walk you through it. No funds are committed until you place the order in your contract writing system.
Free customer support and training add value.
Contact the Customer Support Center listed above. We are committed to responding quickly, usually within hours. Our team of Contract and Program Specialists are ready to help you from pre-award to closeout. We can also train you and your contracting staff at your location, or join one of our regularly scheduled sessions.
Awards in as little as 30 days.
Our online system enables you to control parameters such as the competition timeframe. While 30 days is not always sensible – especially with complex requirements – customers can, and have awarded task orders within a month. See examples here.
Program Benefits.
- No special "Delegation of Procurement Authority" is needed from NITAAC to user our GWACs or online systems
- Task orders for services/solutions can be awarded in 30 days or less
- Competitive, pre-negotiated prices for services that can’t go up, but can be negotiated lower.
- Easy-to-use online ordering system for streamlined competition, management and award
FAR 16 benefits.
- No protest on orders less than $10 million*
- Two levels of contract competition
- No need to synopsize or post requirements
Use the CIO-SP2i GWAC for fast, easy procurement of IT Services/Solutions.
Health IT. Cloud computing. Data Collection Analysis (scientific, business and finance). Cyber-security. Our Contract holders have developed solutions across the Federal government. The contract has nine task areas that cover virtually any information technology (IT) requirement.
Task Area 1: Chief Information Officer (CIO) Support
Task Area 2: Outsourcing
Task Area 3: IT Operations and Maintenance
Task Area 4: Integration Services
Task Area 5: Critical Infrastructure Protection and Information Assurance
Task Area 6: Digital Government
Task Area 7: Enterprise Resource Planning (ERP)
Task Area 8: Clinical Support, Research, and Studies
Task Area 9: Software Development
Contract details.
- Open to all federal employees – civilian or DoD
- $20 billion contract ceiling
- 9 Task areas covering software development, integration services, clinical support, research and studies, infrastructure, IT operations and maintenance, digital government, IT health, and more
- Fees do not exceed 1% (can be less for task order awards to small business)
Value Added customer support.
- Personal support for the COTR and Contracting Officers from NITAAC IT Specialists and Contract Specialists from pre-award to closeout
- A Customer Support Center to answer any questions, usually within hours
- Statement of Work (SOW) Scope Reviews in 24 hours
- Free onsite training
