OPTUMSERVE TECHNOLOGY SERVICES, INC.

Business Size/Socio-economic Status

Other Than Small

Doing Business As

QSSI

Contract Number(s)

HHSN316201200042W

PIID(s)

HHSN316201200042W

DUNS Number

022016765

SAM UEI

T2SDN8AHFSY6

Contact Information

Program Manager

Bette Smith

bsmith@optumservetech.com

Website

https://optumservetech.com/cio-sp3.html

Phone Number

612-474-6815

Contract Email

CIOSP3contracts@optumservetech.com

Address

10480 Little Patuxent Parkway
Suite 310
Columbia, MD 21044
United States

Task Areas

Task Area 1 : IT Services for Biomedical Research, Health Sciences, and Healthcare

The objective of this task area is to support Biomedical Research, Health Sciences and Healthcare by performing studies and analyses and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the federal government. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Health Sciences Informatic and Computational Services
Health Communication Support Services and Enhancements to Facilitate Integration and Data Exchange at the Federal, State, and Local Level
Integration of Health Systems Across Federal Agencies and Public and Private Healthcare Systems
Modernization and Enhancement of Existing Health IT Legacy Systems
Automation of Administrative and Clinical Processes
Biomedical Information Services
Biomedical Modeling, Visualization, and Simulation
Biosurveillance and Disease Management Support
Scientific Computing Services
IT Clinical Support Services
Telemedicine (e.g., mobile health/mHealth)
Healthcare Payment Processes and Fraud and Abuse in Medical Claims
Health Emergency Preparedness and Response to Include IT Support for Epidemic and Bio-Terrorism Simulations, Emergency Response Training, Exercise Support, etc.
Security of Healthcare and Biomedical Research Systems
IT Service Management
Healthcare Systems Studies
Natural Language Processing Software and Services (Biology/Medicine Focus)
Medical Computer-based Training
Standards Development for Health IT Services

Task Area 2 : Chief Information Officer (CIO) Support

The objective of this task area is to support Chief Information Officers (CIOs) in implementing laws, regulations, and polices and to facilitate evolving CIO practices. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

IT Governance Process Development and Management
Workforce Management
Capital Planning and Investment Control Support
Independent Verification and Validation
Agency Information Technology Architecture Support
IT Portfolio Analysis
Risk Management
Program Analyses and Implementation (including Business Cases Analysis, Cost/Benefit Analysis and Cost Effectiveness Analyses)
IT Organizational Development
Program Management Office Support
Advisory and Assistance Services
FEA Alignment Support Services
Market Research

Task Area 3 : Imaging

This objective of this task area addresses systems and services that support the collection, storage, and retrieval of digital images. Digital images can include scanned documents, medical images, geographical information systems, video, and photographs. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Document Management Systems
Image Conversion
Image Content Management
Medical Imaging, including Picture Archiving and Communication Systems
Document Imaging
Workflow Management for Digital Imaging Functions
Geospatial and Scientific Imaging
Environmental Imaging
Image Analysis
3D Immersive Visualization
Imaging Related to Laboratory and Test Equipment
Security Imaging
Identity and Access Management

Task Area 4 : Outsourcing

The objective of this task area is to provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of government IT resources and IT business functions. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Program Management
Management of Call Centers
Network Operations and Web Management Support
Leasing of Hardware and Software
Tools and Applications (including Application Service Provider)
Hardware/Software Maintenance
Transition Planning
A-76 Studies Specific to IT Operations or Support
Data Base Administration and Data Storage Management
Backup and Recovery Services System Console Operations
Production Control and Management
Asset Management (including Radio Frequency Identification [RFID] Tracking)
IT Acquisition Management
Desktop Computing as a Unified Service
Managed IT Services Support
IT Impact Analyses
Workflow Management
Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000, Capability Maturity Model Integration (CMMI), IT Services Management)
Solution Leasing
Software-as-a-service (SaaS)
Cloud Computing

Task Area 5 : IT Operations and Maintenance

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Operational Support
Software Maintenance and Upgrades
Telecommunications Maintenance (Data, Voice, Images, including Wireless)
Infrastructure Management Services (IMS)
Configuration Management
Network/Hardware Support
Help Desk/IT Support
Resource Management
Backup and Recovery Management
Installation, Configuration, and Tuning
Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
System Management
IT Training
IT Operation and Maintenance Planning
Data Quality Management
Transformation Services
Continual Service Improvement
Balanced Scorecard for Operations
IT Infrastructure Optimization

Task Area 6 : Integration Services

The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Infrastructure Engineering, Development, Implementation, Integration
Enterprise Application Integration
Gap Analysis and Benchmarking
Data Migration and Integration
Acquisition Support
Risk Assessment
Open Source Integration
Enterprise Data Management
Collaboration Tools
Business Process Reengineering
Test and Evaluation Services
Financial Analysis
Feasibility Studies
Requirements Analysis
System Design Alternative (SDA) Studies
Systems Engineering
Architecture Validation and Verification

Task Area 7 : Critical Infrastructure Protection and Information Assurance

The objective of this task area is to support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Cyber Security
Critical Infrastructure Asset Identification and Configuration Management Databases
Information Assurance of Critical Infrastructure
Risk Management (Vulnerability Assessment and Threat Identification)
Facility Protection Planning
Information Systems Security
Security Operations Center Development and Operations Management
Application Security
Disaster Recovery
Critical Infrastructure Continuity and Contingency Planning
Incident Response Planning and Execution
Security Certification and Accreditation
Training and Awareness Programs
Exercises and Simulation
Federal Information Security Management Act (FISMA) Implementation Support
Health Insurance Portability and Accountability Act Implementation Support
Cryptographic Support and Services
Record Management
Public Key Infrastructure
Trusted Internet Connections implementation
Security Review and Analysis of Automated Information Systems
Identity Management and Assurance
Intelligent, Automated Data Collection and Analysis
IT Forensics and eDiscovery

Task Area 8 : Digital Government

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G - government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Data Warehousing and Data Mining
Business Intelligence
Web Development and Support
Electronic Commerce and Electronic Data Interchange
Customer Relationship Management
Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
IT –Enhanced Public Relations
IT Strategic Planning
Records/Document Management
Business-to-Government (B2G) Solutions
Communications Management
Accessibility Services (508 and 504 compliance)
Automated Abstraction, Taxonomies, and Ontologies
Deep web and federated searching
Computational linguistics and machine-based translation
Telecommuting Support Services
Interactive Marketing

Task Area 9 : Enterprise Resource Planning

The objective of this task area is to support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. These applications generally fall into the following categories: Financials, Human Resources, Logistics, Manufacturing, and Projects. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

ERP Package Implementation
Integration of Business Systems
Business Consulting Services
Business Transformation and Business Process Reengineering
Business Systems Modernization
IT Software Package Selection
ERP IT Infrastructure
ERP Infrastructure Planning, Installation, and Tuning
Performance Load Testing
ERP End User Training

Task Area 10 : Software Development

The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Requirements Analysis, Design, Coding, and Testing
Production Deployment
Application Prototyping
Multimedia Software for Patient/Staff Education
Program Evaluation Software
Administrative and General Decision Support Software
Business Intelligence and Analytics
GIS-Enhanced Planning and Program Evaluation Software
Web 2.0 Development and Management
Database Development and Management
Clinical Protocol and Quality Assurance Decision

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