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Does marketing material need to be approved by NITAAC prior to distribution to customers
Contractor Personnel - Key Personnel, in your contract. Contract holders shall use the NITAAC CIO-SP3 logo in advertising, placing these identifiers in printed and in on-line communications; displaying CIO-SP3 promotional placards; and disseminating NITAAC CIO-SP3 marketing materials. Please visit the NITAAC contract holder secure area to access the marketing material. Appropriate use of the NITAAC CIO-SP3 logo in advertisements…
Type: FAQ
How do I remove a duplicate order
Please submit a request to the NITAAC Customer Support Center at NITAACsupport@nih.gov or call 1.888.773.6542 to resolve this issue.
Type: FAQ
How can Contract Holders download their CLINs from e-GOS
Currently the functionality does not exist in e-GOS to allow Contract Holders to download their entire CLIN catalogue, but this functionality is being developed for a future build release.
Type: FAQ
Does CIO-CS offer Value Added Services to include warranties and maintenance service
Yes. Where applicable, the contractors shall provide site-specific services as required by the Government in all matters relating to the operation and sustenance of CIO-CS commodities and solutions.
Type: FAQ
Does CIO-CS allow small business set-asides
Yes. CIO-CS is an Indefinite-Delivery Contract which gives ordering contracting officers the discretion to set delivery orders aside for small business and small disadvantaged business identified in FAR 19.000(a)(3).
Type: FAQ
Do I need to ensure fair opportunity for a small business set-aside on CIO-CS
Yes. For orders exceeding the micro-purchase threshold, before setting the delivery order aside, the ordering contracting officer must determine if there is a reasonable expectation of obtaining offers from two or more responsible small business concerns that are competitive in terms of market prices, quality and delivery unless one of the exceptions in FAR 16.505(b)(2)(i) applies. e-GOS…
Type: FAQ
Do I have to purchase a commodity in order to purchase a service
No. Value added services related to the operation and sustenance of the IT equipment, commodities and products can be purchased separately under the contract.
Type: FAQ
Do contract holders sell refurbished products
Only if specified by a customer in their delivery order. Contractors are required to provide new commodities rather than used or refurbished commodities unless otherwise specified in an individual delivery order.
Type: FAQ
Can you add a primary contact person on the TRP requests similar to bid submissions
Yes. This functionality is available and can be found on the TRP creation screen.
Type: FAQ
Can I purchase brand name or equal products
Yes. FAR Subpart 11.104(b) states, brand name or equal purchase descriptions must include, in addition to the brand name, a general description of those salient physical, functional, or performance characteristics of the brand name item that an 'equal' item must meet to be acceptable for award.
Type: FAQ