As OMB has encouraged federal agencies to move to a shared services model for mission-support services, not just back-office services, many agency leaders are exploring opportunities to develop their existing assets into a shared service that they can offer to other agencies. The challenge is that there are few substantive resources available that help agencies navigate the complex shared services landscape.

TCG, a NITAAC CIO-SP3 Small Business Contract Holder, has developed a first-of-its-kind roadmap to help agencies with this challenge. TCG’s Shared Services Management Model details the practical opportunities and challenges involved in investing to create a shared service, including how agencies can develop their existing assets into shared services or enhance their current shared service offerings. 

The model guides agencies through the resource development process and the activities that need to take place during the program strategy, planning, project mobilization and improvement phases. The principles therein are applicable to both back-office and mission-support services.

The three primary components can be tailored for each organization:

Engagement Activities facilitate marketing, business capture, and account management for current and potential partner agencies, including the process of recruiting, managing, and fostering relationships with partners.

The Shared Service Management Office (SSMO) serves as the centralized hub for management and control of an agency’s shared service and ensures it has all the necessary elements to operate, grow, and thrive.

Technical Support works closely with the SSMO to understand needs of partner agencies, develop and prioritize service requests, support the rollout of new features, and scale the service appropriately as new partners are added.

The model distills experience from TCG's work helping agencies develop their assets into shared services, including the Office of Government Ethics, Office of Management and Budget and the Department of the Treasury.

The Office of Government Ethics (OGE) launched Integrity.gov, an electronic financial disclosure system that enhances the oversight of executive branch ethics, increases the uniformity of public financial disclosures, promotes transparency and improves the overall satisfaction of disclosure filers and ethics reviewers by providing a modern, intuitive experience.

The Office of Management and Budget (OMB), launched MAX.gov, a suite of tools that facilitates collaboration, information sharing, data collection, business intelligence and authentication tools and services.

And the Department of Treasury launched the Budget Formulation and Execution Manager (BFEM), a web-based application that allows agencies to formulate budgets and track budget performance measures.

The Shared Services Management Model is an invaluable resource for any agency operating a product or service that solves common needs among federal agencies. TCG can provide guidance on best practices for implementing the model, engaging partners and technical considerations. You can learn more about the model at https://www.tcg.com/blog/the-shared-service-management-model/

Federal agencies can acquire the solution through TCG on the NITAAC Best in Class Government-Wide Acquisition Contract CIO-SP3 Small Business. This Best in Class vehicle allows for ease of use and accelerates outcomes for agencies.

NITAAC provides any Department of Defense or civilian agency with three Best in Class GWACs to meet virtually every IT need. The NITAAC pool of pre-qualified Contract Holders have assisted over 64 federal departments with their information technology efforts. To learn more view our Contract Holder Capabilities page.