Search

Can you add a primary contact person on the TRP requests similar to bid submissions
Yes. This functionality is available and can be found on the TRP creation screen.
Type: FAQ
Do contract holders sell refurbished products
Only if specified by a customer in their delivery order. Contractors are required to provide new commodities rather than used or refurbished commodities unless otherwise specified in an individual delivery order.
Type: FAQ
Do I have to purchase a commodity in order to purchase a service
No. Value added services related to the operation and sustenance of the IT equipment, commodities and products can be purchased separately under the contract.
Type: FAQ
Do I need to ensure fair opportunity for a small business set-aside on CIO-CS
Yes. For orders exceeding the micro-purchase threshold, before setting the delivery order aside, the ordering contracting officer must determine if there is a reasonable expectation of obtaining offers from two or more responsible small business concerns that are competitive in terms of market prices, quality and delivery unless one of the exceptions in FAR 16.505(b)(2)(i) applies. e-GOS…
Type: FAQ
Does CIO-CS allow small business set-asides
Yes. CIO-CS is an Indefinite-Delivery Contract which gives ordering contracting officers the discretion to set delivery orders aside for small business and small disadvantaged business identified in FAR 19.000(a)(3).
Type: FAQ
Does CIO-CS offer Value Added Services to include warranties and maintenance service
Yes. Where applicable, the contractors shall provide site-specific services as required by the Government in all matters relating to the operation and sustenance of CIO-CS commodities and solutions.
Type: FAQ
How can Contract Holders download their CLINs from e-GOS
Currently the functionality does not exist in e-GOS to allow Contract Holders to download their entire CLIN catalogue, but this functionality is being developed for a future build release.
Type: FAQ
How do I remove a duplicate order
Please submit a request to the NITAAC Customer Support Center at NITAACsupport@nih.gov or call 1.888.773.6542 to resolve this issue.
Type: FAQ
How long does a saved order stay in the e-GOS system
A saved order will remain in the system indefinitely. We do not delete orders from the e-GOS System, as it is intended to be a database of record for users and considered part of the official contract file.
Type: FAQ
How long does the TRP process take to get approved
In most instances, the TRP process takes 24 hours or less. However, if there are errors that need to be resolved, it could take longer.
Type: FAQ