The TRP template is updated on an as needed basis. If the template is updated by NITAAC, a notice will be sent out to all Contract Holders informing them of the change with the updated template attached to the notice.
Type: FAQ
There is no limit on the number of files that can be attached; however, each file must be under 100MB and the email attachment size is 10MB. If your files individually exceed 100 MB, please contact the NITAAC Customer Support Center via email at NITAACsupport@nih.gov or call 1.888.773.6542 .
Type: FAQ
All CIO-CS Contract Holders are listed on the NITAAC website on the contract holder search page .
Type: FAQ
In most instances, the TRP process takes 24 hours or less. However, if there are errors that need to be resolved, it could take longer.
Type: FAQ
A saved order will remain in the system indefinitely. We do not delete orders from the e-GOS System, as it is intended to be a database of record for users and considered part of the official contract file.
Type: FAQ
Contractor Personnel - Key Personnel, in your contract. Contract holders shall use the NITAAC CIO-SP3 logo in advertising, placing these identifiers in printed and in on-line communications; displaying CIO-SP3 promotional placards; and disseminating NITAAC CIO-SP3 marketing materials. Please visit the NITAAC contract holder secure area to access the marketing material. Appropriate use of the NITAAC CIO-SP3 logo in advertisements…
Type: FAQ
Please submit a request to the NITAAC Customer Support Center at NITAACsupport@nih.gov or call 1.888.773.6542 to resolve this issue.
Type: FAQ
Currently the functionality does not exist in e-GOS to allow Contract Holders to download their entire CLIN catalogue, but this functionality is being developed for a future build release.
Type: FAQ
Yes. Where applicable, the contractors shall provide site-specific services as required by the Government in all matters relating to the operation and sustenance of CIO-CS commodities and solutions.
Type: FAQ
Yes. CIO-CS is an Indefinite-Delivery Contract which gives ordering contracting officers the discretion to set delivery orders aside for small business and small disadvantaged business identified in FAR 19.000(a)(3).
Type: FAQ
U.S. Department of Health & Human Services
