Frequently Asked Questions

NITAAC has compiled a list of Frequently Asked Questions, categorized by questions related to our Program, e-GOS system and vehicles. If you don't find what you're looking for, simply email or call the Customer Support Center at 1.888.773.6542 and we'll be happy to assist you.

The FAQs are intended to provide general direction on the use of GWACs. Please keep in mind that each requirement is unique, so the information provided may or may not apply to your specific requirement. For more detailed guidance, please contact the Customer Support Center.

Yes. However, it is important to understand the distinctions between the two CIO-SP3 vehicles, which are for IT services and solutions, and CIO-CS, which is predominately for IT products and commodities.

Yes. However, please keep in mind that due to workload and competing priorities, the Contracting Officer (CO) you request may not be available. In that case, we will do a "best fit" determination and assign a CO on that basis.

As part of our commitment to providing superior customer service, the NITAAC Contracting Officer (CO) will assist the program office with acquisition tasks that fall outside of standard CO duties. However, the NITAAC CO is not a substitute for the COR, Budget Officer, Legal Counsel, or other members of the acquisition team.

If there is an associated RFQ in e-GOS, the award will be uploaded by NITAAC and will appear in e-GOS.  We will be developing a portal to handle awards made without an RFQ that should be available later this Fall.

Total number of awards and top ordering agencies will be provided.  Contract holder performance will not be provided.

Contract Holders are still required to complete and submit a quarterly report and indicate that no NCAF is due.

The contractor is required to provide commercial warranty and commodity maintenance services in conjunction with the provisioning of the specific CIO-CS commodity as specified by the customer on an individual delivery order.

If the Contracting Officer cannot verify that the price proposed is fair and reasonable, NITAAC will request additional documentation to justify the price.

A Value Added Service is a commodity-enabling service(s) that are related to the operation and sustenance of the IT equipment, commodities and products provisioned within the CIO-CS GWAC.

Microsoft Internet Explorer (IE) is the preferred browser, but you can use the browser of your choice.

That is dependent on the size of each file. There is size limit of 100MB per document.

Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794 (d)) was enacted to require Federal agencies make their electronic and information technology (EIT) accessible to people with disabilities. For more information regarding 508 compliance please go to

The Ramp-on provision gives the PCO the discretion to open to GWAC to new contractors by means of an open season at any time during the effective period of the GWAC but no earlier than three years from date of award.  This provision gives the PCO latitude in ensuring that the contract maintains a sufficient pool of small business contractors throughout the life of the GWAC.

The Ramp-off provision gives contractors an avenue to request to terminate its participation under the GWAC at any point during the period of performance of the GWAC, or for the PCO to ramp a contractor off the GWAC if the contractor does not perform on delivery orders meeting the minimum dollar threshold of performance.

The NCAF is not subject to a downward adjustment means that there is no mechanism to pay back NCAF.  However, this should not be an issue since the customer would have paid the NCAF that was forwarded to NITAAC.

EPEAT is an easy-to-use resource for identifying high-performance, environmentally preferable products.  You can use the market research tool in the RFQ System to search for EPEAT certified products and/or manufacturers, or specify the standard as part of your requirements. For more information on EPEAT environmental standards, or to search their comprehensive database, visit

A company which, with its own facilities, performs the primary activities in transforming inorganic or organic substances, including the assembly of parts and components, into the end item being acquired.

For commodities, an OEM is normally a company that builds a commodity product or component and incorporates it into a new product with its own brand name and derives at least 40% of its revenue from products that are manufactured by the OEM;

For managed services, an OEM is normally a company that derives at least 40% of its revenue from Data Processing, hosting, and related services;

For telecommunications, and OEM is normally a company that derives at least 40% of its revenue from wired telecommunications carriers

A VAR is a company that takes existing commodities adds its own value, and resells it as a new product or package.

Unless using an exception to fair opportunity as described in FAR 16.505(b)(2), ordering contracting officers must provide fair opportunity, FAR 16.505(b)(1) for orders exceeding $3000. 

The delivery order file should document the rationale for placement and price of each order, including the basis for award and the rationale for any tradeoffs among cost or price and non-cost considerations in making the award decision, or if using one of the exceptions to fair opportunity, document the rationale. The delivery order file need not quantify the tradeoffs that led to the decision.

The negotiated procedures of FAR Part 15 DO NOT APPLY to delivery orders under the GWAC. This means that you do not have to establish a competitive range or conduct discussions with all contractors submitting proposals.

FAR 16.505(b)(6) only require contracting officers to notify unsuccessful participants and offer such participants when the total price of a delivery order exceeds $5 million.

(ii) The contract file shall also identify the basis for using an exception to the fair opportunity process (see paragraph (b)(2)). (FAR When placing an order, remember to consider Federal Acquisition Regulation (FAR) compliance items such as Fair Opportunity and Best Value Evaluations. Also, you will need to keep the appropriate documentation for the official delivery order file.

If you receive an error message while using e-GOS that is not resolved by logging out and back in, please take a screen shot of the error and email it to Customer Support Center at or call 1.888.773.6542

The e-GOS System provides streamlined ordering, enabling you to quickly upload specifications/requirements and supporting documentation and select awardees. You control the time frame, and responses can be received in as few as three (3) days. Additionally, the system features built-in FAR guidance and satisfies Fair Opportunity to be Considered (FAR 16.505). The e-GOS System can serve as a database of record, as all files are maintained indefinitely or if you prefer, all documents stored can be downloaded and printed for you official files. Step-by-step instructions are available under the e-GOS Training, which can be found on the tools/template page at

Health and biomedical-related IT commodities meet scientific, health, administrative, operational, managerial, and information management requirements.

CIO-CS Categories are only used in determining discount applied to new and replacement commodities offered during Technology Refreshment. Other than that, the scope of CIO-CS includes the provisioning of IT commodities and solutions as defined in FAR 2.101(b) and further clarified in the Clinger-Cohen Act of 1996 within the Federal Government, which can include IT products, IT commodities, hardware, software, solutions, cloud services and future technologies as defined under the FAR.

The warrant threshold is determined by each ordering agency for each requirement. Please reach out to your Ordering Contracting Officer (OCO) for more information.

CIO-CS Ordering Guide is available here