Frequently Asked Questions

NITAAC has compiled a list of Frequently Asked Questions, categorized by questions related to our Program, e-GOS system and vehicles. If you don't find what you're looking for, simply email or call the Customer Support Center at 1.888.773.6542 and we'll be happy to assist you.

The FAQs are intended to provide general direction on the use of GWACs. Please keep in mind that each requirement is unique, so the information provided may or may not apply to your specific requirement. For more detailed guidance, please contact the Customer Support Center.

Unless otherwise specified in the delivery order, all arrangements for transportation and shipping shall be made by the Contractor, and all transportation and shipping charges for deliveries to CONUS locations shall be included in the item prices. Transportation and shipping charges for deliveries OCONUS will be negotiated on each individual delivery order.

Yes, the CIO-CS contract allows for the purchase of items that are not Trade Act Agreement compliant.

Yes. Delivery orders may require equipment leases of the following types: lease to ownership; lease with an option to purchase; and straight lease IT equipment. Leases may include integrated installation and warranty.  Specific requirements and acceptance criteria will be defined in applicable delivery orders.

Yes. You may elect to close your RFQ in one day.  However, NITAAC recommends leaving the RFQ open for a minimum of three days to obtain maximum responses from the contractors.

Yes. The Ordering Agency may include additional agency or FAR clauses to delivery orders as applicable to their specific requirements.

Yes.  Customers may purchase commercial extended warranties and maintenance plans under CIO-CS.

No. An award cannot be made from a draft RFQ.

No, but Contract Holders can add comments to the quarterly reports, as needed.

The guidelines and available marketing materials, including NITAAC and CIO-CS logos, are located in the Contract Holder Secure Portal, under Business Development Materials.

Yes. The scope of CIO-CS includes cloud computing services. Such services are most often deployed via a Managed Services Model which can also include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

Yes.  All products and services on the CIO-CS contract are commercially available.

Because items offered under CIO-CS span the entire scope of IT commodities and value added services, many may not be subject to Section 508 of the Rehabilitations Act of 1973.  However, if the customer agency requires IT products that are subject to Section 508, this requirement should be included in the delivery order.  Article H.8 provides the applicable provision to be used by HHS customers.  Non HHS ordering activities can add their specific provisions or use the HHS provision as a template in applicable delivery orders.

NITAAC operates as a “Fee for Service” agency, and is required to cover its operating expenses while implementing technologies and solutions to better serve its government customers.

The ordering contracting officer manages the task order after award.

All CIO-SP3 Small Business contract holder on-and off-site rates can be obtained by logging into e-GOS. You can also visit the contract holder information page at, select the contract holder whose rates you want to see, and click the link to their individual websites.

Yes. e-GOS is designed for easy collaboration, so both the end user and the contracting officer can remain involved. It is important to note that the contracting officer has the final selection authority for all procurements, and will be verified by NITAAC prior to any RFP or solicitation being released to the eligible contract holders.

The CIO-SP3 Small Business Contract was awarded in waves, so the period of performance varies based on the small business socioeconomic categories as follows:

Service Disabled Veteran Owned Small Business – 4/30/2012 to 4/29/2022

8(a) Concerns ­– 6/30/2012 to 6/29/2022

Small Business – 7/15/2012 to 7/14/2022

HUBZone – 11/1/2012 to 10/31/2022

All Women Owned Small Businesses also received awards in one of the above categories, which will determine their period of performance. The period of performance for each task order placed under the contract will be specified in the individual task order.  Task order options, if included at initial issuance of the task order, may be exercised after the expiration date of the GWAC; however, no task order (including task order options) may extend more than 60 months beyond the expiration of the GWAC.

The NIH Contract Access Fee (NCAF) for the CIO-SP3 Small Business contract is .55% with a cap of $150,000 for any task order base or optional period (not to exceed 12 months) with funding in excess of $27 Million.

The NITAAC team looks at scope, contract type, periods of performance, evaluation criteria, specificity of tasking and deliverables and the deliverable schedule. We will also note whether the SOW is performance basedNITAAC will provide suggestions for improving the SOW/PWS/SOO for all review areas as necessary, but the final decision on implementing any suggestions rests with the acquiring agency.

NITAAC follows the guidance of the Office of Federal Procurement Policy (OFPP) which strongly encourages, but does not mandate, the use of Performance Based Contracting (PBC).

No. All of NITAAC services are value-added, and there is never an additional fee for SOW/PWS/SOO assessments.

No. NITAAC does not have a maximum order limit. The contract ceiling is $20 Billion.

Yes. FAR clause 52.217-8 allows a task order to be extended for up to 6 months. A justification for an exception to fair opportunity must be prepared if the period of performance is extended beyond 6 months (refer to FAR Subpart 16.505(b)(2) for more information on exceptions to the fair opportunity process).

Yes. When defining the order in e-GOS, select the WOSB set-aside option and a complete listing of woman owned small businesses will appear. You must then deselect all the companies that are NOT Economically Disadvantaged. You can find the socioeconomic status of each contract holder at Before setting aside an acquisition, keep in mind The “Rule of Two” as set out in FAR 19.502-2(b). It is the Ordering Agency’s responsibility to identify the Economically Disadvantaged Women Owned Small Businesses. When limiting competition, a Justification for an Exception to Fair Opportunity may be required in accordance with FAR 16.505(b)(2)(ii).