Frequently Asked Questions

NITAAC has compiled a list of Frequently Asked Questions, categorized by questions related to our Program, e-GOS system and vehicles. If you don't find what you're looking for, simply email or call the Customer Support Center at 1.888.773.6542 and we'll be happy to assist you.

The FAQs are intended to provide general direction on the use of GWACs. Please keep in mind that each requirement is unique, so the information provided may or may not apply to your specific requirement. For more detailed guidance, please contact the Customer Support Center.

The NCAF is paid on each obligated amount based on the funding document. If a labor hour order is incrementally funded, the corresponding fee is based on the incremental funding and not the ceiling. The contractor includes the entire fee (based on the funding of the order) on the first invoice.

Use of options is covered under FAR Subpart 17.2 - Options.

You don’t. As with any other contract, the contractor is bound to the prices and rates bid for your requirement. Wages cannot be changed.  It is incumbent on the contractor to factor in anticipated wage increases for the personnel bid.

No. NITAAC does not issue approval letters. Contractors can accept task orders as long as the task order award references the Prime contractor's NITAAC contract number (ex. HHSN2639999000###I).

Yes, sample scoring sheets are available at Tools and Templates.  However, the procuring agency contracting officer would be best suited to determine the adequacy of an evaluation scoring sheet based on the evaluation criteria established.

NITAAC does not require the D&F and justification for non-DoD contracts be uploaded into the system. You must, however, make sure these documents are included in the official task order file. 

Yes. You can use your own questionnaire. If you need guidance, however, NITAAC has tools and templates available on the website here.

Yes. The ten (10) task areas which make up the scope of the GWAC are intended to be a guide only. You can select as many task areas as needed to firmly define your requirement.

Use of subcontractors is at the discretion of the prime contract holder and subject to advance consent to subcontract provisions, as provided in the FAR. If you have specialized requirements, they should be included in your SOW and, if those requirements necessitate the support of a specific subcontractor, it would be incumbent upon the prime to make the necessary business arrangements with that party in order to improve their chances of obtaining an award.

Yes. NITAAC's value-added services are available to customers anytime, including during market research. If you will be using a NITAAC vehicle for your procurement, an SOW/PWS/SOO review is available prior to submitting your requirement into e-GOS.

No. There are a combination of small businesses and other than small businesses. To determine business size, visit the CIO-SP3 contract holder information page here.

For CIO-SP3 and CIO-SP3 Small Business, anyone who is involved in the procurement process may enter information into e-GOS (e.g., contracting officer, contract specialist, COR). Identifying a contracting officer in the system is required and will be verified by NITAAC prior to the release of any solicitation. For CIO-CS any Purchasing Official may enter information into e-GOS.

Yes. e-GOS is designed for easy collaboration, so both the end user and the contracting officer can remain involved. It is important to note that the contracting officer has the final selection authority for all procurements, and will be verified by NITAAC prior to any RFP or solicitation being released to the eligible contract holders.

e-GOS is the electronic-Government Ordering System. It provides a mechanism to meet the GWAC fair opportunity requirements of FAR Part 16. You must use the system to compete and award orders under the CIO-SP3, CIO-SP3 Small Business and CIO-CS contracts.

Yes, you can download information for your files.  However all files will be stored indefinitely and can be accessed at any time, so you don't have to download them unless you choose to do so.

You can attach as many files as you like in e-GOS. There is, however, a limit of 100MB per attachment. If you need more space, please contact the NITAAC Customer Support Center via email at, or call 1.888.773.6542.

A saved order will remain in e-GOS indefinitely. We do not delete orders from our system, as it is intended to be a database of record for users.

e-GOS has a built-in workflow for answering questions, and both customers and contractors are encouraged to use it. Any eligible CIO-SP3, CIO-SP3 Small Business, and CIO-CS contract holder can submit a question on the solicitation by navigating to the solicitation-specific Q&A page and uploading questions as long as the Purchasing Official has specified a period for Questions and Answers. When the first question is submitted, the government customer will receive an e-mail notification. The government customer has the option of answering questions periodically throughout the Q&A period, or waiting until the Q&A deadline, at which time they receive another email notification. To view answers to questions, the contract holder simply navigates to the Documents tab and views the latest Q&A.pdf file. Each time the government customer releases a new set of answers, an email notification is sent to the contract holders. Once the Q&A deadline passes, questions can no longer be submitted. The government customer also has the choice of manually creating a question and answer document by creating an amendment to the RFP, attaching the Q&A file and releasing the amendment.

Yes. e-GOS can be used for RFIs and other pre-solicitation activities including sources sought, draft RFPs and special notices.

Yes. All eligible contract holders see the questions and answers once they are released by the government. Any question(s) not answered by the government are not viewable by the contract holders.

Yes. Modifications can be issued as long as they are within scope of the initial order. In general, if the modification does not change the nature of the work and was within the contemplation of the parties when the order was formed, the modification falls within scope of the initial order.

The contracting officer manages the past performance evaluations.

The contract holder is responsible for paying the appropriate NCAF to NITAAC.

NITAAC maintains a copy of the master contracts on the website at That is where you'll find all the clauses. Simply click on the contract of your choice in the navigation bar at the top of the page, and select Contract Conformed from the drop-down menu.

In a direct acquisition, the requesting agency places an order directly against the Indefinite Delivery Vehicle (the GWAC). NITAAC ensures that all GWAC awardees receive fair opportunity to compete, and in the pre-award phase, NITAAC will assess the SOW, primarily checking for scope issues. Requesting agencies must be prepared to take on the various responsibilities in the acquisition lifecycle from planning and order execution to contract administration. While NITAAC manages the GWAC, we do not participate in administration of the task/delivery order after award.
In an assisted acquisition, the servicing agency and requesting agency enter into an Interagency Agreement, pursuant to which the servicing agency performs acquisition activities on behalf of the requesting agency such as awarding the contract, task order or delivery order. To begin an order with NITAAC Assisted Acquisitions, click here, or call the NITAAC Customer Support Center at 1.888.773.6542.